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FAQS

About Order
Where Is My Order?
You can use the logistics tracking number we entered in the order information to query the transportation track. You can use third-party logistics query website to search: www.17track.net
For logistics tracking of wholesale orders and orders shipped by sea, please contact us.
How Long Does Shipping Time?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. Approximately 10-17 days in North America, Approximately 10-17 days in Europe, Approximately 7-10 days in Asian, Approximately 15-25 days in South America, Approximately 15-25 days in Africa. 
If it is a wholesale order or sea freight shipping, Please contact us for shipping times. 

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.
Can I Cancel/Changes My Order?
Within 48 hours of placing your order, you can modify it. 
Within 24 hours of placing your order, you can cancel order.

Please get in touch with our Customer Service team with your order details if you have any other questions.
What Should I Do if My Order Is Lost in Transit?
If the logistics tracking number does not have any transportation trajectory in 20 days, We will resend new package to you.
If the transportation track shows successful delivery, But you didn't get the package. Please contact us immediately at this time. We will work with the logistics company to thoroughly check your package. And we will provide you with solutions according to the actual situation.
What if I Receive a Damaged or Faulty Product?
If the product faulty, Causes it to not work properly, we will resend a new product to you. 
If the product is damaged, we will send a replacement part for the damaged part.
About Shipping
Do I Need to Pay Customs and Duties Charges?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. You will be responsible for paying additional charges for customs clearance. 

Of course, we are trying to create a great shopping experience, For most countries/regions, we will add import duties to transportation costs, and ultimately we will have logistics companies pay import duties on your behalf.  
What Delivery Options Do You Offer?
We provide international standard express transportation, air transportation, and sea transportation. We can provide door-to-door delivery services to most countries/regions, Make it easy for you to purchase imported product.
We will recommend a suitable transportation method for you based on your delivery address, the quantity of your item.
Returns & Refunds
How Do I Return the Product?
We really hope you love every Aountoy item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt. When you request a return, we will provide you with the return address for your country/region. This will help you easily complete the return process.
All returned items must be sent back to us unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable/damage. 
We refuse returns and exchanges on wholesale orders, 10 items or more are wholesale orders. 
If you want to return a product, please contact us by e-mail: Support@aountoy.com
Payments
What Payment Methods Do You Accept?
We accept payment from debit or credit cards.
For wholesale orders or big money purchases, We only accept bank transfer, Please contact us before purchasing and we will give you our company's bank account information.
Email: Support@aountoy.com
Discount Codes
Discount codes are sales specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated.
We cannot change or add a discount code after the order has been placed.
Experiencing Problems Paying?
Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
Click on "Contact Us"
About Affiliate Program
How to Become an Affiliate Marketing Promoter?
You only need to click on the Affiliate Program to register. After successful registration, You will get dedicated background, You can select promotional products in the background and view daily orders and daily earned commissions.
What Are the Advantages of Your Affiliate Program?
Buyers sign up for an account through the link you share, All orders placed by this buyer in the future, You can all get commission. No time limit.
This helps you accumulate customers over the long term, The total commission you earn will continue to increase.
Secondary Distribution Mechanism
If you invite your friend "A" to join the distribution program as well, When your friend "A" promotes a sales order, you can also get 2% commission.
How Do I Get Commissions?
In your Affiliate Program background, you can view daily sales orders and daily earned commissions, Enter your own payment account in the background and we will pay the commission to your account.
Because our return policy allows returns within 30 days of the buyer receiving the package. Therefore, your commission will be frozen for 30 days. Returned orders are not counted as commission.